Warranty

• Devices that stop working after they have been opened or tampered with.
• Devices that stop working if the software is edited by the end user.
• Devices that were used for any purposes it was not intended for. (For example, using a car tracker on a jet ski, or attaching a GPS tracker to a piece of equipment that does not operate with the correct electrical amperage.)
• Damaged devices.
• Devices lost, stolen or misplaced.

If you have any problems with any of our GPS Tracking devices or software, please call One Step GPS customer service at (888) 813-7521, Monday through Friday 9am to 5pm Pacific Standard Time, excluding holidays.

We will provide you with instructions to mail back the nonfunctioning GPS Tracker. Once we have verified the damage is not due to abuse and that your account is current, a replacement tracker or a repaired tracker will be configured and sent out to you free of charge.

All GPS trackers submitted under warranty replacement will be inspected upon receipt for damage, misuse and tampering. As long as the GPS tracker meets the aforementioned covered criteria, it will be replaced free of charge.

If the device falls under the non-covered points, you will, of course, be required to pay for replacement of the tracking hardware.